As avisitor to the website/ Customer you are advised to read the Privacy Policy carefully
■ Note: i) By visiting this website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our Website.
■ What information is, or may be, collected form you?
■ The information we learn from customers helps us personalise and improve your shopping experience at raushancitybazar. We use your information in handling orders, delivering products and services, processing payments, communicating with you about orders, products, services and promotional offers, updating our records and generally maintaining your accounts with us, displaying content such as suggested products and customer reviews and recommending merchandise and services that might be of interest to you. We also use this information to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
■ Hereare the types of information we gather.
■ Information provided by you: We may receive and may store any information you enter on our website or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our website, and communicating with you.
■ Automatic Information Collection We receive and store certain types of information whenever you interact with our website. This includes collecting your live location, mobile number, email ID, and address.
■ Why WeCollect This Information:
■ ●To provide accurate services tailored to your location.
■ ●To ensure fast and efficient delivery of your orders.
■ Information from Other Sources: We might receive information about you from other online and offline sources and add it to your account information.
■ In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website. We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.
■ We may disclose your personal information to third parties. This disclosure may be required for us to provide you access to our services (example: delivery services), to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
2. What Data Do We Collect About You Wecollect the following types of data about you:
● Contact Information: Such as your name, email, phone number, etc.
● Financial Information: Such as payment details, transaction history.
● Technical Information: Such as IP address, cookies, etc.
● Transaction Information: Such as transaction dates, amounts, etc.
● Product and Service Information: Such as information about your subscription.
● Personal Information: Such as age, gender, date of birth, religion, etc.
3. How WeCollect Data Wecollect data in the following ways:
● Information You Provide: Any information you provide on our website or app.
● Automatically Collected Information: Collected through cookies, pixels, etc.
● E-mail Communications: If you open our emails or click on links within them.
● Information Collected from Other Websites: Information from third-party websites.
4. Data Shared by You RaushanCityBazar may collect data in the following ways:
● When youregister for our products or services.
● When youmakeatransaction on our store, website, or app. \
● Byparticipating in surveys.
● Byopting into promotional communications.
5. Data That is Collected Automatically Some information is collected automatically when you visit our website or mobile app. This helps us improve site quality. For example, we collect IP addresses, device information, etc. Note: Data collection through technologies like cookies and pixels depends on your browser settings.
6. Our Use of Data
● Provide products and services: To tailor products and services and establish relevant communication.
● Enablepayment, billing, and invoicing: For payment, billing, and invoicing purposes.
● Provide offers and services: To offer personalized services and recommendations.
● Operate, evaluate, and improve our business: To enhance business operations and management.
● Generate aggregated data for insights: To understand customer behavior, patterns, and trends.
● Loyalty Program: To provide benefits and privileges to customers.
● Customization: To tailor services based on your requests and feedback.
● Security: To protect against fraud, legal activities, or other risks.
● LegalPurposes: For data use as required under applicable laws or specific notices.
7. Minors
Our website and mobile app are not intended for minors. If you are under 18, you may use our website or app only with the consent of a parent or guardian. If we become aware that we have collected personal information from a minor without parental consent, we will promptly delete it.
8. Sharing of Data
We may share your data with:
● Partners: To make their products and services available to you.
● Service Providers: RaushanCityBazar or other providers may share your data with service providers who perform services for us.
● Business Transfers: If we sell or buy our business, your data may be transferred as part of that transaction.
9. Keeping Data Secure
We will use technical and organizational measures to secure your data. If you believe your data is being misused or its security is compromised, please notify us immediately via email.
10. Retention of Data
RaushanCityBazar will retain your data as long as necessary for our services or for legal purposes, such as compliance with obligations or resolution of disputes. If we delete your data, it may still remain in backup or archived media for legal, tax, or regulatory purposes.
11. Changes to This Privacy Notice Our business constantly evolves, and so does our Privacy Notice. We may email you reminders of our notices and terms, but you should regularly check our website and mobile app to see recent changes. Updated versions will take immediate effect, and by using our website or app or purchasing products/services, you accept the modified Privacy Notice.
Shipping Policy for RaushanCityBazar.com
1. Order Processing Orders are processed daily between [specific hours] and dispatched within 24-48 hours of confirmation. Orders placed on holidays or non-working days will be processed the next working day.
2. Shipping Methods and Delivery Time Weprovide local delivery services through our dedicated delivery personnel. ○ Estimated delivery time for local orders: 1-3 working days.
○ Delivery timelines may vary depending on location, order size, and unforeseen delays.
3. Shipping Charges
○ Free delivery is available on orders above ₹[specific amount].
○ A nominal delivery fee of ₹[specific fee] applies for orders below ₹[specific amount].
4. Order Tracking ○ Customers can track their orders through the "Track Order" option in the app.
○ Real-time notifications will be provided for order status updates.
5. Delivery Attempts
○ If the recipient is unavailable at the time of delivery, our delivery agent will attempt redelivery on the same day or the next working day.
6. Undeliverable Packages
○ If an order cannot be delivered due to an incorrect address or recipient unavailability, it will be returned to us, and the customer will be notified.
7. Damaged or Missing Items
○ Please inspect your order upon delivery. If you find any damage or missing items, contact us within 24 hours at [contact details]. 8. Customer Support
○ For any questions or concerns related to shipping, contact our support team at [support email or phone number]. Cancellation Policy for RaushanCityBazar.com Order Cancellation 1. Before Dispatch:
○ Orders can be canceled before they are dispatched for delivery. ○ Afull refund will be initiated.
2. After Dispatch:
○ Cancellation after dispatch is allowed only under the following circumstances:
■ At the time of delivery rejection.
■ In cases of incorrect or damaged items being delivered.
○ Courier charges may be deducted if the cancellation occurs at the time of delivery rejection for reasons other than incorrect or damaged items.
○ Our policy currently states that once an order has been dispatched for delivery, it cannot be canceled unless:
■ The delivered item is incorrect or damaged.
■ For emergency situations or unavoidable reasons, please contact our support team for assistance (details below).
3. Non-Cancellable Items: ○ Certain items like fresh produce (fruits, vegetables), dairy products, or custom-made items cannot be canceled.
4. Cancellation by RaushanCityBazar: ○ Orders may be canceled by the company due to the following reasons:
■ Stock unavailability.
■ Delivery service limitations in the selected area.
■ Payment issues or suspected fraud. Refunds
● Refunds will be processed within 7-10 business days, depending on the payment method.
● Applicable cancellation or shipping charges may be deducted if applicable. Contact Us For cancellations, reach out to us via:
● Email: support@raushancitybazar.com
● Phone: +91-7050837068
● Alternative Email: rk4582294@gmail.com
● You may also use the "Cancel Order" option on our app or website. Note: If you have an emergency or special circumstances that require cancellation after dispatch, please contact our support team directly at the email or phone number provided above. Our team will assist you to the best of their ability. This policy ensures a smooth and hassle-free experience for all our customers Raushan CityBazar Pricing Policy
1. Pricing:
The prices of items available on our platform are determined by our partner stores. These prices may vary from time to time based on market conditions and store policies.
2. Offers and Discounts:
○ Any offers or discounts are provided solely by our partner stores.
○ Offers and discounts are valid for a specific period. Once the time period expires, the offer or discount will no longer be applicable.
3. Source of Information: For any specific information, queries related to offers, or pricing, you can contact our team, partner stores, or customer support.
4. Terms and Conditions:
All prices and offers are subject to store terms and availability. Updates regarding any changes will be reflected regularly on our platform. Contact Us:
If you have any doubts or need assistance, feel free to reach out to our team or your nearest partner store. Our priority is to make your shopping experience smooth and convenient. Raushan CityBazar- Everything for Every Home. Updated Refund Policy for RaushanCityBazar.com At RaushanCityBazar.com, customer satisfaction is our top priority. If you face any issues with our products or services, our refund policy is here to assist you.
1. Refund Eligibility
● If the product is damaged, defective, or incorrect at the time of delivery.
● Theproduct must be unused and in its original condition.
● Theproduct must be returned with its original packaging and invoice.
● Refundrequests must be made within 7 days of delivery.
2. Non-Refundable Items Due to the nature of certain products, they are not eligible for refunds, such as:
● Foodandbeverages.
● Undergarments, cosmetics, and personal care products.
● Items sold on sale or at a discount.
3. Refund Process
● Toinitiate a refund, contact our customer care team or place a return request via the app.
● Thereturned product will be inspected before the refund is processed.
● Therefund amount will be credited to the original payment method (e.g., bank account, wallet).
● If you do not accept the item or order, your amount will be credited to the RaushanCityBazar app and website wallet.
● Youcanusethis wallet balance for future orders at the time of payment.
● If you face any issues with refund processing, please contact our team:
○ Phone:7050837068
○ Email: rk4582294@gmail.com
We will resolve your concerns at the earliest.
4. Cancellation Policy
● Orders can only be canceled if the product has not yet been dispatched for delivery.
● Onc ethecancellation is confirmed, the refund process will be initiated.
5. Contact Us For any queries or assistance, please contact our customer support team:
● Email: support@raushancitybazar.com
● Phone:[7050837068]
● Thank you for shopping at RaushanCityBazar.com! �
